Connecting eBay

Setup Checklist

Before publishing your first card, ensure these required settings are configured under Settings › eBay account and Listing defaults:

1. eBay Connection: Status indicator shows Connected to eBay.

2. Location & Postal Code: Specify your City and state and ZIP (e.g., New York, NY and 10001). eBay requires a valid dispatch postal code for calculated rates and handling estimates.

3. Business Policies vs. Inline Shipping: If your eBay seller account has opted into eBay Business Policies (configured under Shipping and policies), FiveRowBox fetches your fulfillment, payment, and return policies directly. You select existing named profiles when publishing. If Business Policies are disabled, default flat-rate shipping services and handling times configured in your settings are applied inline during publishing.

Auto-Sync Every 5 Minutes

What it fetches: Polls eBay for newly placed orders awaiting shipment, updates to existing order statuses, and active listing state changes every 5 minutes.

Sync status: While sync is working it stays out of sight; Settings › eBay account shows when it last synced. If sync has been failing for 15 minutes, or eBay signed you out, a banner appears at the top of the page. Click Try again to sync now, or What happened to open the eBay settings; if eBay signed you out, the account owner clicks Reconnect eBay. On a phone, Not now hides the banner until you next open the app.

Daily eBay API Call Cap

FiveRowBox enforces a daily eBay API call cap based on your plan (300 calls/day on Free, 1,500 calls/day on Pro).

If your account reaches the daily eBay API call cap, non-critical background polling pauses until the cap resets at midnight UTC.

Critical operations like order pick-lists remain accessible from local cached data.